How to Book a Medical Transport Ride in Bakersfield

First-time NEMT users often have the same concern: Is this going to be complicated? The short answer is no. Booking a medical transport ride with Unity Medical Transit takes just a few minutes, and our team handles everything else.

Here's exactly how it works.

Before you call or fill out the form, it helps to have a few things ready:

• Your appointment date and time — including when you need to arrive (not just when the appointment starts)
• Pickup address — your home or current location
• Drop-off address — the clinic, hospital, or facility name and address
• Your name and a contact phone number
• Any mobility or accessibility needs — wheelchair, gurney, walker, oxygen equipment, etc.
• Insurance information, if applicable

Having this ready makes the booking process faster and ensures we match you with the right vehicle.

You have two easy options:

Option A — Online Form: Visit our Book a Ride page and fill out the quick request form. It takes about two minutes. Our team will follow up to confirm your booking.

Option B — Call Us: Prefer to speak with someone? Call (661) 805-8161. We're available 24/7 and happy to walk you through the process.

Once we receive your request, our team will confirm:

• Your pickup time (we account for travel time so you arrive early)
• The vehicle type assigned to your trip
• Any special accommodations needed

We recommend booking at least 24–48 hours in advance for scheduled appointments. For urgent or same-day needs, call us directly and we'll do our best to accommodate you.

Your driver will arrive at your pickup location on time. They'll assist you from your door to the vehicle and ensure you're safely secured before departure. If you use a wheelchair, our vehicles are fully equipped with ramps and tie-downs.

After your appointment, we can arrange your return trip as well — just let us know when you book.

• Book early for recurring appointments — if you have dialysis or chemotherapy three times a week, set up a recurring schedule so you're never scrambling last minute.
• Confirm the day before — a quick call the evening before your appointment gives you peace of mind.
• Let us know about changes — if your appointment time shifts, call us as soon as possible so we can adjust.

We transport patients throughout Bakersfield and surrounding communities including Tehachapi, Delano, Wasco, Shafter, Taft, Ridgecrest, and Lake Isabella. Whether you're heading to Kern Medical, Adventist Health, or a specialty clinic across town, we'll get you there safely and on time.

Book your ride today or call (661) 805-8161.